Help
Frequently asked questions
Where is my order?
Every album is custom-printed, so please allow up to 10 business days for printing and shipping. You can check your order's status any time in your account.
Can I change an order I just placed?
Contact us as soon as possible with your order number. If production hasn't started yet we can usually help.
Why did I see a photo quality warning?
Photos below our recommended resolution can look soft or blurry at 4×6 inch print size. The warning appears in the album builder so you can swap or re-crop the photo before ordering — if you order anyway, we'll print it as arranged.
My album arrived damaged
We're sorry! Email us a photo of the issue along with your order number and we'll make it right.
I'm having password trouble
Use the password reset page and we'll email you a secure link.
Still have a question?
Email info@snapshotalbums.com and we'll get back to you as quickly as we can. Include your order number (it's on your receipt and in your order history) if your question is about an order.