Legal
Returns and Shipping
Last updated: November 2026
Every Snapshot album is made to order with your own photos. This page explains how shipping works and what we do if something goes wrong with your album.
Shipping
- We ship within the United States only.
- Shipping is $10 per album.
- Please allow about 10 business days for us to print your photos and put your album together.
- We ship with USPS. Delivery usually takes 5 to 7 days after your album ships.
- You can check the status of your order any time in your account.
Canceling an order
We start on your album soon after you order, so we cannot promise to cancel it. If you email orders@snapshotalbums.com within one hour of placing your order, we will do our best.
Returns and refunds
- Because every album is made with your own photos, we do not take returns or give refunds if you change your mind.
- If your album arrives damaged, or we made a mistake, such as a wrong or poor quality print, we will make it right. You choose a new album or a refund.
How to tell us about a problem
- Email orders@snapshotalbums.com within 10 days of delivery.
- Include your order number and a photo of the problem.
- We will reply with your options. We answer email between 9 AM and 5 PM Eastern.